CXVIEW delivers AI-powered video analytics and operational intelligence solutions that transform retail and commercial building data into actionable insights, enhancing security, operational efficiency, and compliance.
Retail & Commercial Buildings
Smarter. Engaging. More Profitable.
CXVIEW’s AI-powered video analytics designed for modern retail environments. Our intelligent platform delivers real-time insights into foot traffic, shopper behavior, queue management, and store operations, enhancing customer experience, boost security, and optimize operational efficiency.
The Challenges It Faces
/01
Customer Experience & Engagement: The Invisible Disconnect
Customer behavior often remains invisible until analyzed in real time.
Retailers struggle to track shopper flow, dwell time, and engagement patterns, resulting in:
- Missed opportunities for personalization and targeted merchandising
- Poorly optimized layouts, long checkout lines, and overcrowded areas
- Reduced shopper satisfaction and lower sales conversion
/02
Theft, Fraud & Security Risks: The Silent Loss
Shoplifting, employee theft, and fraudulent activities frequently go unnoticed until significant damage occurs. Existing security systems may miss suspicious behavior, unauthorized access, or perimeter breaches, leaving retailers exposed to:
- Financial losses
- Legal liabilities
- Reputational damage
/03
Operational Inefficiencies: The Hidden Drag on Profits
Manual oversight slows operations and drives up costs, such as:
- Unbalanced resource allocation and reactive staff deployment
- Unmanaged queues, congestion, and crowd flow
- Inefficient tracking of shopper density, cleaning schedules, and promotional hotspots
These gaps reduce operational effectiveness and limit the ability to respond proactively to dynamic retail conditions.
/04
Data Analytics & Lagging Intelligence: The Insight Gap
Insights arrive too late, and opportunities are lost.
Retailers generate massive volumes of video, POS, and sensor data, but traditional reporting is often too slow to inform real-time decisions. This leads to:
- Reactive strategies instead of proactive action
- Missed upsell and promotional opportunities
- Suboptimal customer experiences
Without fast, actionable insights, data becomes a missed opportunity rather than a driver of performance.
Our Approach
Step 1
Analysis
We begin by identifying key business challenges and defining measurable objectives to guide technology selection and solution design.
Step 2
Development
Our team collects relevant retail data and builds custom AI models leveraging machine learning and computer vision to address specific retail scenarios.
Step 3
Integration
The trained AI models are seamlessly integrated into existing eCommerce systems, POS networks, or retail management platforms for smooth deployment.
Step 4
Optimization
We continuously monitor system performance, refine AI models with new data, and provide ongoing support to ensure long-term value and scalability.
The Solutions We Deliver
People Counting & Dwell Time
CXVIEW’s People Counting & Dwell Time system provides real-time insights into shopper numbers, movement, and time spent across stores or mall zones.
Instant dashboards and alerts help retailers optimize layouts, manage crowd flow, enhance engagement, and boost conversion rates.
Every store interaction becomes an opportunity to deliver a seamless, satisfying shopping experience while maximizing efficiency and sales.
Queue & Check-out Management
CXVIEW monitors checkout lines, service counters, and crowded areas in real time, sending instant alerts to staff for immediate action. Automated analysis of traffic patterns helps retailers allocate resources efficiently, reduce wait times, and maintain smooth operations, even during peak hours.
With clear visibility into store activity, CXVIEW ensures a frictionless shopping experience, higher customer satisfaction, and optimized operational performance. Retail teams can respond quickly, manage crowds effectively, and create a seamless environment that keeps customers engaged and loyal.
Theft & Fraud Prevention
Our system detects shoplifting, suspicious behavior, and unauthorized access in real time, providing complete visibility across stores, including blind spots. Instant notifications alert security personnel on-site and remotely, enabling rapid, targeted intervention before incidents escalate.
Automated anomaly detection helps retailers reduce losses, strengthen security, and ensure a safe environment for both shoppers and staff. With actionable insights into security trends, risk hotspots, and operational vulnerabilities, CXVIEW makes retail security smarter, more efficient, and fully reliable.
Heatmap & Route Maps
CXVIEW visualizes real-time shopper movement and density across stores and malls, turning foot traffic into actionable insights. Highlighting high-traffic zones, underutilized spaces, and common shopper paths, retailers can optimize layouts, product placement, and promotions.
Interactive dashboards and instant alerts enable quick adjustments, improving customer flow, increasing dwell time, and maximizing engagement helping retailers create smarter, more profitable store experiences.
Smoke & Fire Detection
CXVIEW’s AI instantly detects smoke, flames, and abnormal heat in real time across public areas and high-risk zones like storage rooms and back-of-house facilities. Early detection triggers immediate alerts, minimizing damage, downtime, and safety risks.
More than just alarms, CXVIEW provides continuous monitoring, actionable insights, and data-driven intelligence, helping retailers protect inventory, infrastructure, employees, and customers. With CXVIEW, fire detection becomes a smart, reliable solution for safer, uninterrupted operations.
All-in-One Intelligence Dashboard
CXVIEW unifies all AI video analytics from people counting and heatmaps to safety, theft, and fire detection into one intelligent dashboard. Real-time alerts, visual reports, and predictive analytics help retailers make smarter, faster decisions.
The CXVIEW dashboard transforms complex data into clear insights:
- Optimize operations with real-time traffic, queue, and conversion analytics.
- Enhance safety through instant AI alerts for theft and hazards.
- Boost efficiency with centralized monitoring and predictive planning.
From daily operations to strategic growth, our all-in-one intelligence dashboard empowers retailers to act on data, driving smarter, safer, and more profitable retail experiences.
Intelligence That Drives Sales
AI enhances store security, efficiency, and customer experience.
Tracks customer flow and behavior
Optimizes product placement and layout
Monitors staff performance in real time
Provides data-driven sales insights
CXVIEW Solutions Across Industries
Ms. Jennifer N.
Boutique Owner, Thao Dien, HCMCOur Client feedback