Frequently Asked Questions

CXVIEW is an AI technology company specializing in AI Video Analytics and Real-Time Intelligence Solutions. We empower organizations to transform traditional surveillance systems into smart, data-driven intelligence platforms that enhance safety, operational efficiency, and strategic decision-making. Guided by our vision of “From Vision Drives Impact,” CXVIEW helps enterprises across sectors including retail, commercial buildings, factories, and production facilities, identify and solve critical operational challenges through the power of AI and computer vision

CXVIEW’s AI platform processes live video streams from cameras and transforms them into actionable data. Our proprietary AI models detect, classify, and interpret real-world events in real time.  From identifying safety breaches in factories, quality compliance issues to analyzing customer behavior in retail spaces. Each camera becomes an intelligent data sensor, continuously generating structured insights such as occupancy rates, workflow efficiency, PPE compliance, motion heatmaps, and anomaly detection. These insights are consolidated through CXVIEW’s interactive dashboards, enabling leaders to visualize performance trends, identify risks early, and make faster, smarter decisions. By combining AI analytics, data collection, and intelligent dashboarding, CXVIEW turns video into a real-time decision-making engine for operational excellence.

CXVIEW serves a wide range of sectors including industrial manufacturing, commercial facilities, retail shops, education, logistics, commercial real estate, and critical building infrastructures such as data centers, and any environment where visual intelligence enhances safety, efficiency, and operational resilience. Our adaptable AI models integrate seamlessly into diverse workflows, driving measurable impact from factory floors to retail environments, logistics hubs, and mission-critical facilities where uptime and safety are non-negotiable.

Traditional CCTV systems record; CXVIEW understands and acts. By embedding AI-powered analytics, behavioral detection, and real-time alerts, CXVIEW transforms passive surveillance cameras into a proactive intelligence network. This enables organizations to anticipate risks, optimize performance, and make smarter, data-driven decisions with every frame captured.

CXVIEW’s AI Video Analytics for Industrial and Building Safety continuously monitors operations to detect and alert on critical risks such as PPE violations, unauthorized zone intrusions, worker falls, unsafe behaviors, smoke, or fire hazards. The system is also optimized for critical infrastructure environments such as data centers, where early anomaly detection and response speed are vital. Through real-time insights and predictive analytics, CXVIEW helps teams act before incidents occur, reinforcing both compliance and operational resilience.

CXVIEW’s AI Video Analytics for Retail Chain Management enables brands to turn every camera into a smart data sensor that reveals how customers truly interact with their stores. Through heatmaps and route maps, CXVIEW visualizes customer movement, dwell time, and engagement zones uncovering what attracts attention and where opportunities are lost. These insights, combined with conversion rate analytics, help retailers optimize store layouts, refine product placement, and improve staff deployment for maximum sales impact. All insights are displayed in real-time interactive dashboards, allowing retail leaders to make data-driven decisions that boost efficiency, customer satisfaction, and overall profitability across their network.

“Self-competition” happens when multiple stores under the same brand compete for overlapping audiences or territories. CXVIEW’s analytics deliver real-time insights into store performance, customer engagement, and sales patterns, enabling retail leaders to balance marketing, product mix, and territory strategies. This data-driven visibility helps prevent market cannibalization and ensures each location contributes optimally to the brand’s overall growth.

Yes, we can. CXVIEW is built for seamless integration with most IP cameras, NVRs, and existing surveillance infrastructures, minimizing the need for new hardware investments. Our platform supports ONVIF-compliant devices and can be deployed on-premise or in hybrid cloud environments, enabling organizations to upgrade existing systems into AI-powered intelligence networks without disrupting operations

Absolutely. CXVIEW’s AI models are modular and adaptive, trained to match each client’s specific environment, objectives, and performance goals. Whether it’s PPE detection in industrial zones, queue analysis in retail spaces, or anomaly detection in data centers, our AI continuously learns from contextual data to deliver precise, actionable insights that align with your operational priorities.

No, we don't. CXVIEW does not store or retain any customer video data. All video streams and raw footage remain entirely within the customer’s own NVRs and on-premise facilities, ensuring full data ownership and control. Only processed metrics and analytical results such as event counts, heatmaps, or performance insights are transmitted to the CXVIEW AI Smart Dashboard, where they are encrypted, and protected under the highest cybersecurity standards. This architecture guarantees privacy, compliance, and absolute data protection for every client deployment.

CXVIEW transforms visual data into actionable business intelligence through advanced AI analytics. The platform delivers heatmaps, dwell-time analysis, route mapping, process compliance tracking, risk prediction, and customer traffic pattern insights all visualized within real-time decision dashboards. These insights empower leaders to identify inefficiencies, predict risks, and optimize safety, performance, and customer experience with precision and confidence.

CXVIEW’s deployment process is fast, precise, and seamlessly integrated into your existing infrastructure. Our team begins with an on-site assessment to map camera locations and network readiness, followed by Edge AI Box or AI Server setup, system configuration, and AI model calibration tailored to your environment. We also provide staff-training to our smart dashboard enabling the AI smart surveillance journey.

Yes. CXVIEW provides comprehensive after-sales support, including 24/7 technical assistance, periodic system health checks, and continuous AI model optimization. Our commitment extends beyond deployment, we ensure your system remains secure, up-to-date, and performing at its best throughout its lifecycle.

You can request a personalized demo directly through our website contact form. Once we understand your operational needs, our team will arrange a tailored walkthrough showcasing how CXVIEW AI Video Analytics can enhance safety, efficiency, and decision intelligence across your facilities.

Yes. CXVIEW offers fully customizable AI capabilities designed around each client’s specific operational challenges and goals. Our engineering team can develop, train, and fine-tune AI models to detect unique events, behaviors, or compliance patterns that are specific to your industry, whether in manufacturing, logistics, retail, or critical infrastructure such as data centers. From bespoke analytics modules to integration with third-party systems or APIs, CXVIEW ensures your AI solution evolves with your business delivering precision insights, adaptive performance, and measurable impact over time.